It is essential that you arrive 15 minutes prior to your first scheduled appointment. This will allow you enough time to check-in, slip into a spa robe and slippers and enjoy complimentary snacks and tea in our Radiance Room. Please note that your scheduled time is your table time. If you arrive late, you will be charged for the entire session.
*Please Speak Softly - Radiance is a Quiet Healing Place
*Please Turn Cell Phones Off in Order to Keep Serenity in the Spa
*Please Respect Our Other Guests - Right to Solitude
When you arrive you'll be asked to complete a client information form. You are welcome to download the file and bring it in completed with you. Download Here
Change/Cancellation/No-Show Policy
Our Therapists are highly trained professionals who are scheduled to serve you based upon the confirmed appointments you make. We kindly request that changes and cancellations be made within 24 hours of the reserved time. Late cancel fee is 50% of fee. Individuals who do not show up for a scheduled appointment without a cancellation will be subject to a 100% payment of the scheduled appointment. A credit card guarantee is required for spa services.
Please note that prices and offerings subject to change without notice.
We require a 7-day cancellation notification for group, party, or special event consitisting of 4 or more people. Individuals within the group, party, or special event who do not show up for a scheduled appointment without cancellation will be subject to a 100% payment of the scheduled appointment.
Rights and Responsibilities
As an adult client of Radiance Spa, you have both the RIGHT and the RESPONSIBILITY to fully communicate any health concerns, special needs and/or expectations you may have about receiving your services directly to the therapist providing the service before or during the treatment. We want you to be comfortable and your expectations to be fulfilled. All spa visitors must be over 18 or accompanied by a guardian to receive spa treatments.
Gratuities/Tipping
Gratuities are not included. If you would like to leave a tip, our suggestion is to do so as you would in a fine restaurant. Envelopes are provided at the front desk. Thank you!
Alcohol
One of the benefits of a spa treatment is the release of stored toxins from the body. Drinking room temperature water aids this process. Alcoholic beverages are known to inhibit this cleansing effect. For this reason we advise our clients to refrain from the use of alcohol. A single glass of wine with a meal some time after your treatment is fine and indeed relaxing.
